How do I report a fault/damage?

Fill out a quick form for instant support. or Email support@abercarnprimary.org

Can my child use the device at home?

Yes, the student can use the device to further enhance their learning and we recommend that you set the security settings on your Wi-Fi accordingly.

What if my child leaves the school?

You must turn the device to the school office.

What kind of software does a Chromebook run?

Chromebooks run millions of web-based applications, or web apps, that open right in the browser. You can access web apps by typing their URL into the address bar or by installing them instantly from the Chrome Web Store

How are these web-based applications managed?

Each Chromebook we provide to students will be a managed device. We will maintain devices through a learners GSuite for Education account. As such, the school can pre-install web-applications as well as block specific web-applications from a management console.

What devices can I connect to a Chromebook?

Chromebooks can connect to:

  • USB storage, mouse and keyboard.

  • SD cards

  • HDMI, external monitors and projectors

  • Headsets and microphones

Can the Chromebook be used anywhere at any time?

Yes, if you have a Wi-Fi signal to access the Internet. Google Chrome also offers the ability through various Apps so users can work in an "offline" mode if required. In school, it is at the discretion of the teacher when a device should be used

Does a Chromebook come with Internet Filtering Software?

No. Chromebooks do not come with internet filtering software. However, while in school Chromebooks will use the school’s Wi-Fi to access the Internet which is filtered. While at home, the Chromebooks will be filtered based on the protection provided by your home Wi-Fi system. Advice on setting up parental controls at home can be found here

Is there antivirus software built in?

It is not necessary to have antivirus software on a Chromebook because there are no running programs for viruses to infect.

A Chromebook uses defence-in-depth technology with layers of protection against malware and security attacks. Files are stored in the cloud, so there’s no need to worry about lost homework.

What is the battery life?

Chromebooks have a rated battery life of 7.5 hours. However, we do expect that students charge them each evening to ensure maximum performance during the school day

Can I use my personal Google account for school?

No. Personal accounts do not have access to GSuite for Education tools such as Google Classroom and are not managed within our Abercarn GSuite for Education domain. Abercarn Chromebooks are locked down so that only Abercarn Google accounts can be logged into them.

Can I print from a Chromebook?

With the use of Google Classroom and being able to share documents instantly the need for printing is reduced. If a document needs to be printed from a Chromebook the advice would be to share the document/email it to a teacher and they can then print it off, if required. At home your device may connect seamlessly with a WiFi printer using Cloud Print. More information can be found here.

How do I update my Chromebook?

When a Chromebook starts up, it updates itself automatically, so it has the most recent version of the Chrome OS operating system without you having to do a thing.

Further questions?

Please contact the support team: